4
Set clear expectations
Turn the organisation strategy into action for your team, ensure everyone knows what they are meant to be doing, and find effective alternatives when SMART goals aren’t working for you.
•Real world examples:
•What does the CEO want?
•What happened when no one knew what ‘growth’ meant in practice?
•Toolkits:
•What are your organisation’s business drivers?
•How to set SMART goals
•Create your core themes
•How to create your goal bank
•Conversation guide: Set expectations for each of your team
This chapter focuses on the ‘what’ block in the canvas. It will enable you to set expectations for your team, helping you understand why so many attempts to set SMART goals fail, and giving you some effective alternatives.
When most ...
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