The Performance Management Playbook

9

Aim high, deal with low

Empower your team to own their performance, and deal with the poor performers

• •Real world examples:

  • •Open access to data drives performance

  • •Recognition unlocks a career

  • •Ratings create conflict

  • •Ratings create healthy competition

  • •Poor performance can be complicated

• •Toolkit: Prepare for a poor performance conversation

• •Conversation guide: Dealing with poor performance

This chapter focuses on the ownership block in the canvas. It brings together three challenges, related to how well people perform. The first challenge looks at turning good performers who get the job done into great performers who take ownership of the impact they have. The second challenge takes a close look at a key assumption – that you can measure ...