The Performance Management Playbook

Introduction

Welcome to a world of work where people can be:

• •happier

• •less stressed

• •more productive.

And people will be (mostly):

• •doing what you need them to do

• •in the way that you want them to do it.

Welcome to a world where that thing called ‘performance management’ actually improves performance . . . (if that’s not too radical).

Who is this book for?

This book is for everyone who manages people and performance in organisations large or small, public, private or voluntary.

If managing performance was easy, you probably wouldn’t have picked this book up, and organisations probably wouldn’t spend many millions a year training, engaging, coaxing, demanding, sometimes even begging their employees to do the job they were hired for.

Yet, ...