May 2011
Beginner
240 pages
2h 45m
English
You have a computer I take it? OK, it crashes from time to time—that’s a given. You have a car. It breaks down from time to time—that, too, is a given. Now you don’t eye either of these warily, expecting them to let you down, watching them like a hawk in case they show any sign of breaking down, do you? No, of course not. So stop watching your staff like that. They are a tool to getting a job done. They will break down, crash, whatever, from time to time, but we accept their limitations—Rule 13—and we allow them to make mistakes—Rule 12—and we accept that we aren’t managing them but their processes instead.
And if you can make that move to trusting your staff, you must show them that you are doing ...
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