Chapter 5
Engineering Effective Performance
Chapter Highlights:
♦ A step-by-step methodology for closing performance gaps
♦ Engineering Effective Performance Model
♦ Seven techniques and tools for investigating factors affecting a
performance gap
♦ A performance aid to help you identify potential interventions
♦ A matrix to assist you in selecting a workable set of interventions
from those identified as potentials
Why Engineering?
Engineering seems like an odd, perhaps even threatening, term to use in speaking about the performance of people. It sounds like something out of a science fiction, mechanistic universe. However, if you take a step back, engineering is very appropriate given what it takes to organize all the conditions to ...
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