Training Ain’t Performance

Chapter 8

Panoply of Performance Interventions

Chapter Highlights:

♦ What's an intervention?

♦ Nine learning and 10 nonlearning interventions

In this chapter, we get down and dirty, so to speak. We focus on performance interventions: the various types, examples, and ways to apply them. By the end of this chapter, you will have gathered 19 major types of interventions into your performance toolkit. Some may be familiar to you. Others may give you pause as you ask yourself, “Can I do this?” Remember, you don't have to be able to do it all by yourself. As we pointed out earlier, performance consulting includes many roles. It also usually requires teamwork. Use other, specialized resources to create the interventions that are beyond your current ...