Training Ain’t Performance

    Preface

What delight and astonishment we felt when we discovered how well our previous volume, Telling Ain't Training, had been received! It was a joy pulling together our many years of practice and research in the field of learning and presenting it in a fun, interactive manner, while still preserving the integrity of what makes excellent “training” work. However, we were also left with a nagging sense that we had not recounted the entire tale. Sure, telling ain't training. More important, however, training ain't performance—and performance, after all, is why organizations spend enormous sums of money (more than $60 billion annually in the United States) and devote such energy and resources to training their personnel.

In simple terms, ...