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Understanding Your Users by Catherine Courage, Kathy Baxter

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APPENDIX J

REFERENCES

Chapter 1: Introduction to User Requirements

Bias R.G., Mayhew D.J., eds. Cost-justifying Usability. San Francisco: Morgan Kaufmann, 1994.

Gould, J.D., Lewis, C. Designing for Usability: Key Principles and What Designers Think. Communications of the ACM. 1985;2(3):300–311.

Available (October 9, 2001) at IBM. Cost Justifying Ease of Use: Complex Solutions Are Problems. www.3.ibm.com/ibm/easy/eou_ext.nsf/Publish/23, 2001.

Lederer, A.L., Prasad, J. Nine Management Guidelines for Better Cost Estimating. Communications of the ACM. 1992;35(2):51–59.

Marcus, A., Return on Investment for Usable UI Design. User Experience, Winter. Bloomingdale, IL: Usability Professionals’ Association, 2002:25–31.

Pressman, R.S., Software Engineering: ...

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