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consistent above-and-beyond contributions. Nominees demon-
strated buy-in to the program as well and paid it forward by
nominating other team members whose contributions they knew
about but might not be as well known across the organization as
their own contributions.
As a result, the Unsung Heroes component of the Make a Point
program emerged. Many more employees began to be recognized
regularly, and the company was able to formalize the Unsung
Heroes part of the program with other forms of recognition as
well. As time continued, many employees were nominated, and
many awards were given. The concept of paying it forward was
truly embraced by all the employees at the company. This helped
build morale and ...