Unsung Heroes

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S  E    G

was getting through to her. I also suspected that other matters

might be at play too. I asked questions about her support network

in North Carolina on both a personal and professional level. I

learned that she didn’t really have a personal network there, and

the professional network she thought would emerge at the cli-

ent site didn’t exist either. This was because at our company, the

remote client sites have only two or three total employees, and

even if there are others who work for our company assigned at

the same location, it is extremely unlikely that our two employees

would be assigned to work on the same project. This contributed

to the analyst’s feelings of isolation. She wanted and needed ...