Unsung Heroes

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U H: T U S  HR

governed submission of the expense reports. As a result, the pol-

icy stating that the company did not allow employees to cash out

vacation balances was being violated.

The significant changes for employees included processing pay-

roll and bonuses in alignment with policy so they were paid what

they were owed. Employees also expressed to management that

their sense of belonging and value increased substantially just

because I listened, management listened, and leadership listened

and sought their input. They felt comfortable approaching me and

talking about issues because I made myself accessible. The same

was true of management—employees felt comfortable approach-

ing their leaders to offer feedback on ...