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Workshop in a Box: Communication Skills for IT Professionals by Abhinav Kaiser

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Quality in communication

When you go shopping for a product, say a television, you would invariably want to get the most value for your money, in layman's terms—you want a quality product. Have you thought of what the word quality means to you? The fact is that the term quality can have multiple definitions depending on the context. There is no one single definition that can be attributed to quality. Meets the requirements, does what it is supposed to, works well for a number of years, suits my need perfectly, and there are many more suitors. In the case of the television, I would define quality as picture in high definition resolution, crisp and clear audio, and the product must last at least five years without any maintenance in between. As ...

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