Workshop in a Box: Communication Skills for IT Professionals

The communication process

Policies define boundaries, set rules, and give the direction for an individual or group to take within an organization. A process, meanwhile, addresses the means of achieving the objective as directed by the policy. A process can be defined as a series of coordinated actions aimed towards achieving a preset goal. For a process, there are inputs, a trigger to set it in motion and an objective that it needs to achieve or you could call it the output of a process. It is the policy in action.

The idea of a "process" can be elucidated with the following example:

You are told by your manager that a weekly project report needs to be sent out to the customer from the following week. Preparing a report is a process, as there is ...