May 2015
Beginner
156 pages
4h 27m
English
Content preview from Workshop in a Box: Communication Skills for IT DevelopersBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Summary
As this chapter ends, you should know more about the following:
- Importance of listening
- Awareness of various hindrances to listening effectiveness
- Tips to improve listening skills
- Importance and benefits of asking the right questions
- Questioning techniques
In the next chapter, we will specifically look at communicating over the telephone. The chapter covers scripts that can be used for standardizing communication over the telephone along with role play exercises. We will also discuss the power of questioning which is key to getting the right and complete information before responding back.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.