May 2015
Beginner
156 pages
4h 27m
English
Content preview from Workshop in a Box: Communication Skills for IT DevelopersBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Telephony etiquette for effective communication
Here are some universally accepted telephone manners that are expected from each and every person in the professional world. This list is not comprehensive, but nevertheless, it covers most areas of telephonic communication:
- During the call, do not multitask. Even if you are working on something when the call comes in, stop everything and concentrate on the voice on the telephone.
- Do not read, chat on instant messengers, or eat while you are engaged in a telephonic conversation. In IT organizations, I have witnessed many professionals do these three activities the most while they are supposedly speaking to someone on their telephones.
- The tone of your voice must be pleasant and friendly. Even if you ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.