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Workshop in a Box: Communication Skills for IT Professionals by Abhinav Kaiser

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E-mails

Today, e-mail is the most common form of communication. This form is attractive due to their remote nature. Not only that, but it is also a form of communication that is not bound by specific etiquette—it can be used formally or informally. With popularity comes greater responsibility. The content of the e-mail must be as perfect as it can get. E-mails are admissible in courts in most parts of the world, so it makes perfect sense to get the e-mailing part right, every time. If you are on a call and say something inappropriate, you can always apologize and say that you were distracted for a moment or you weren't thinking else you can also claim that you never said anything like it. You cannot claim the same with the e-mail. The proof is ...

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