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Workshop in a Box: Communication Skills for IT Professionals by Abhinav Kaiser

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Summary

As this chapter ends, you are expected to know the following:

  • All written communication come under one of the four forms:
    • Action-focused communication form to indicate actions to be performed
    • Influential communication to lead the recipient into your way of thinking
    • Negative communication to communicate unfavorable information
    • Information communication that plainly states facts
  • Introduced the term jargons, and highlighted on situations when to employ them and when not to
  • Style of providing project updates to customers and to peers
  • Nuances of e-mail communication:
    • E-mail policy and introduction to a sample e-mail policy document
    • E-mail etiquette for effective use of e-mails
    • E-mail templates along with pointers for drafting templates
  • Importance of visual ...

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