November 2022
Intermediate to advanced
544 pages
11h 32m
Chinese
Content preview from 这才是服务设计
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
的感觉
。
这样的研究工作应该能够深化你对内容挑
战的见解
，
加深你对整个项目中可能会出现的场景
、
感知和内部冲突或相互作用的理解
。
为规划收集数据
从来自初始简报的输入开始
，
对潜在的研究问
题组织一次快速的头脑风暴
。
没必要纠结呈现方式
是否漂亮
，
因为这些只是规划会议上的辅助材料
。
选择几个关键问题
，
召开几次预备性研究会议
。
一定要提醒自己
，
这还不是要开展研究工作和解决
挑战
，
而是要制订研究工作和后续服务设计过程的
规划
。
为了构建可行的过程结构，你只需要收集刚
好足够的数据和见解。
如果做规划的时间比较充裕
，
你还可以使用一些
能够快速提供一手结果的方法来添加数据
，
比如绘制
当前状态的利益相关者地图
、
次级资料研究
、
自传式
民族志研究
、
线
上民族志研究或情景化访谈
。
1
评估潜在的发展方向
你还应该根据预备性研究得到的数据对潜在的
发展方向进行初步评估
，
以便了解你可能需要处理
哪些输出和结果
，
以及在创意构思
、
原型制作和实
1
参阅 5.2 节中的
“
自传式民族志研究
”“
线
上民族志研究
”
和
“
情景化访谈
”，
以及 5.3 节
中的
“
绘制系统地图
”。
现过程中可能需要哪些人员参与
。
当然
，
这些在项
目进行过程中可能会发生变化
，
但一定要有第一个
可供讨论的想法
，
并为之分配合理的预算
、
时间和
资源
。
因此
，
无论你找到了什么
（
或者什么也没有
找到
），
都应思考潜在的解决方案类型的不确定性
，
诚实地承认这种不确定性是高还是低是关键
。
比如
，
如果你知道项目范围包括要更新现有的 App
，
则可
以针对用户体验和开发团队的相应资源制订规划和
预算
。
但如果你还不知道将要实现哪种类型的解决 ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.