November 2022
Intermediate to advanced
544 pages
11h 32m
Chinese
Content preview from 这才是服务设计
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
“基于共同的信任，我们随
着时间的推移尝试、测试、改进
这个工作过程。”
—— Katie Tzanidou，
谷歌用户体验研究经理
使用线上共享平台
定期召开会议非常重要
，
以
渐进的方式共享设计研究资料
也很重要
。
我们为此使用了线
上共享平台
，
比如谷歌云端硬盘
（
Google Drive
）
和谷歌协作平台
（
Google Sites
）。
谷歌云端硬盘
是共享的项目沙箱
，
我们在上面
A
既有快速迭代又有长期探索的项目流程。
B
知道 / 不知道矩阵。
C
项目交付物金字塔的示例。
D
与参与研究的人员及项目团队共同创建用户实验室。
E
关于社交用例的可视化文档。
F
正面 / 负面用户体验的可视化文档。
C
D
F
E
B
A
案例
第12章 将服务设计融入组织
案例
第12章 将服务设计融入组织
书籍1.indb 501 2022/10/28 18:45:50
与项目核心团队交换并讨论笔记
和初始资产
。
我们用谷歌协作平
台与组织中更广泛的利益相关者
分享经过整合的项目各阶段的成
果和资产
。
为了给这种持续的探
索和筛选过程提供指导
，
我们做
了一个简单的矩阵
，
指出哪些发
现可能最有价值
，
值得花费更多
时间
（
知道 / 不知道矩阵
）。
各种层级的交付物
设计研究项目的中间和最终
交付物需要迎合利益相关者的不
同层级和速度 ...
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and much more.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.