November 2022
Intermediate to advanced
544 pages
11h 32m
Chinese
Content preview from 这才是服务设计
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项目阶段的确定及映射
查看设计过程中的迭代周期
，
在这些周期中你
可以确定一个主导性工作或范围
。
将这些迭代周期
标记为项目的总体阶段
。
这些阶段通常各自包含了
不同的工作事项
、
方法和可交付成果
。
通过映射让
它们和现有迭代保持一致
。
有时候
，
在命名项目阶
段时应该和已有术语保持一致
。
对于比较大的服务
设计项目
，
建立项目阶段和服务设计过程之间的映
射能够给人一种方向感和进展感
。
以下是一些项目
阶段的说明示例
。
→
准备阶段、设置阶段、范围界定阶段或初始迭代
通常包含项目规划和预研
，
但有时也会包括第一
手资料研究
、
创意构思甚至原型制作工作
。
甚至
还有可能快速地进行第一次迭代
，
将所有这些工
作进行一遍
，
以便更好地制订整个项目的计划
。
→
发现阶段、洞察阶段、项目前期阶段或研究阶
段可能会涵盖一些早期的
、
包含大量研究工作
的高层迭代
，
但通常也会有一些创意构思和轻
量的原型制作工作
。
→
概念（开发）阶段、设计阶段或创意构思阶段
可能涵盖专注于创意构思的高层迭代
，
但也会
包含一些研究工作
，
或至少包括一些轻量的原
型制作工作
。
9.2.6
项目阶段及里程碑
甘特图
、
项目阶段和里程碑在传统项目管理
中是通用的
。
它们植根于那些或多或少具有确定性
的项目中
，
这些项目可以用基本的工作分解结构来
规划和执行
，
分析各个工作包之间的依赖关系
。
虽
然我们强烈建议你不要用甘特图来规划和管理项目
，
但你可能仍然需要提供里程碑和路线图来满足内部
的要求
。
1
你可以考虑用黑盒法应对这种情况
。
尽量将服
务设计过程中的工作事项封装起来
，
使它从外部来
看跟别的项目几乎一样 ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.