November 2022
Intermediate to advanced
544 pages
11h 32m
Chinese
Content preview from 这才是服务设计
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
→
寻找拼写错误。
申请人的拼写真的很糟糕吗
？
太
好了
！
我们对充满拼写错误的求职信
或简历很感兴趣
。
诵读困难者通常不
得不寻找其他方法来收集知识
，
并形
成自己的学习
、
工作和达成目标的策
略
——
这些技能在服务设计项目中很
有用
。
所以
，
记得一定要检查一下简
历中的拼写错误
。
→
寻找接受过双极教育的应聘者。
这个人是否研究过看似相互矛盾
的课题
？“
理性的
”、
过程驱动的领域
与
“
创造性的
”、
情感驱动的教育相结
合
，
表明一个人既有很强的直觉又有
逻辑能力
（
并对此感兴趣
），
并能在这
两种能力之间切换
，
这是一个很好的
特质
。
生物化学
（
博士学位
）
与互动
艺术指导的组合能够成就一名出色的
服务设计师
。
商业管理与产品设计也
是这样的组合
。
→
寻找国际化爱好者。
我们招聘的许多顶级服务设计师
都曾有来自不同文化的伴侣
，
这不是
巧合
，
也许这是对其他人和其他观点
感到好奇的表现
。
四处旅行也是这种
人的一种特点
。
→
寻找人性。
浏览申请人的履历时
，
你能看到
人性吗
？
过分关注解决方案的细节
，
却
不怎么解释对用户的好处
，
可能表明
这个人缺乏正确的视角
。
请务必记住
，
服务设计师的解决方案通常仅仅是给
用户的生活提供便利的一块
“
拼图
”。
记住
，
如果恰巧碰到满足所有这
些条件的人
，
请立即雇用他们
！
优秀的
服务设计人才是一种宝贵的资源
，
得
之不易
。
�
第12章 将服务设计融入组织
书籍1.indb 461 2022/10/28 18:45:10
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.