November 2022
Intermediate to advanced
544 pages
11h 32m
Chinese
Content preview from 这才是服务设计
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
10.4.4
工具与道具
工具和其他有形物品可以丰富房间内容
。
可以
为每个工作空间配备一套核心工具包
（
标准笔
、
剪刀
、
小刀
、
胶带
、
便签纸
、
便利贴
），
并建立一个资源共
享的中央池
，
提供模板
、
纸板
、
建筑用砖
、
玩偶和
其他原型制作材料等道具
。
在房间周围随机摆放一
些便携式物品
——
玩具
、
小玩意儿
、
装饰品
、
拼图
，
甚至一些服装
（
或橡胶鸡
）。
这些东西可以激发好奇
心
、
同理心或实验思维
，
有助于形成安全空间
。
墙面空间永远不够用
5
。
参与者应该将他们的材
料挂在墙上
，
以便可以随时看到
，
从而不断发现新
的联系
，
并能从创意追溯到最初的研究见解上
。
这
样做
，
墙面空间很快就会用完
，
所以可以用轮式插
板
，
或者能够快速移动
、
靠在桌上
、
不需要时可放
到一边的大纸板来扩充墙面
。
如果天花板很高
，
那
么可以用梯子把重要的一排材料挂到活跃区上方
。
它们是很好的视觉参考和激发点
，
而且不会妨碍平
时的工作
。
10.4.5
可视化
由于有如此之多的服务设计基因来自产品和图
形设计领域
，
所以在设计过程中
，
可视化将始终占
5
参阅第 11 章
。
低矮
、
阴暗的房间里主持
，
时间越长越让人觉得困
难重重
1
。
但也不会有人愿意在玻璃鱼缸里工作
，
一
种被
“
展出
”
感觉会严重抑制创造力
。
因此
，
如果
房间过于透明
，
可以鼓励参与者将玻璃墙作为工作
和展示界面
，
或者将白纸悬挂在和视线水平的位置
，
以遮挡玻璃
，
免受外部窥视
。
音乐具有令人难以置信的效果
。
你可以用音
乐鼓舞士气
、
加快速度
、
放松
、
舒缓
、
制造紧迫感
、
产生趣味性
。
在小组讨论期间播放轻音乐
，
让参与
者不受其他讨论组的干扰
。
在需要单独工作时
，
播
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.