November 2022
Intermediate to advanced
544 pages
11h 32m
Chinese
Content preview from 这才是服务设计
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得有把握的部分纳入进来
。
9.2.9
编制预算
完成第一个计划周期后
，
你应该对核心项目和
迭代计划结构
、
核心工作的初始基线
，
以及项目核
心团队和外围团队的规模有了初步的认识
。
此外
，
你可以大致估算出需要多少差旅
、
物资
和外部服务
。
这可以为你初步编制预算提供大量输
入
。
从这个角度来看
，
编制服务设计项目的预算可
以非常简单
，
但也可以像别的项目那么难
。
以下是
一些提示
。
记录无形的输出
你要确定一下哪些无形的输出需要放到文档中
，
以及如何体现
。
很多组织偏爱有形输出
，
但是你一
定要记录无形输出
，
因为这样做有利于将关注点转
向更加平衡的观点
。
比如
，
你可能会用一次原型制
作工作坊的照片和故事讲述
，
来强调对跨专业协作
及统一目标的影响
（“
我们之前从来没见过他们在一
起工作
！”）。
不过要小心
，
有时候这些事做起来并不容易
。
有些效果可能不明显
，
或者难以体现
。
可以先在项
目的核心团队中进行思考
，
然后策略性地将你们觉
1
参阅 5.1.3 节中的
“
索引
”。
专家提示
“专门的项目工作室对服
务设计工作来说很重要。
它可让团队将见解、地图、
创意和有形物件呈现出来，
并将各点进行连接。它也
可以让团队看清问题框架、
范围定义和整个过程的非
线性特性。”
—— Jamin Hegeman
研究墙/原始数据
项目简报
研究问题
数据的可视化呈现
见解
创意草图
原型
创意选择/“我们将
怎样……？”问题
证据的面包屑链条
由于有形的输出是服务设计过程的物证，所以文档记录是将（实物）证据串在一起的链条，是同理心链条的补充。
这样的链条有助于找出是哪些原始数据揭示出了你所开发的原型所致力于解决的问题。索引有利于追踪。 ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.