November 2022
Intermediate to advanced
544 pages
11h 32m
Chinese
Content preview from 这才是服务设计
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记录过程与决策
服务设计过程具有自适应性和迭代性
。
由于你
会持续不断地审查进度并做出调整
，
因此实际过程
会偏离最初的计划
。
随着项目的进行，你应该用精
简的文档记录所做的变更及其原因。形式可以很简
单
，
比如手写的会议纪要
，
或者为包含变更细节的
挂图或便签拍照
。
不过
，
有时可能有必要准备一份
幻灯片
，
比如要通过董事会做出决定时
，
或者按照
官方模板提交变更请求时
。
没有记录在案的重要决策可能会受到质疑
，
引
起不必要的讨论
，
或者在最坏的情况下
，
需要你重
做决策
。
9.2.8
文档
你应该尽早确定如何组织和创建项目的书面文
档
1
，
确认
（
比如与项目的发起人
）
对形式和内容
有没有什么要求
。
在你所在的行业中
，
可能有严格
的规则与职责
。
编写文档可能是烦琐和艰苦的工作
，
特别是到后面不得不再补时
，
所以要提前做好计划
，
尽可能地在各项工作进行的过程中编写文档
，
或者
至少在你的记忆仍然清晰时编写
。
1
这里的书面文档实际上是指所有的有形文档
。
通常是文本和图像
，
但也可以用其他格式
（
如视频或交互式媒体
）
的文件作为补充
。
. . .
. . .
. . .
实现
研究
研究
实现
同理心的流动
同理心不能随着文件一起移交。只有将
关键人员一直留在项目中才能保证同理
心的流动。
在“经典”的项目移交过程中会失去同理心，
比如当实现仅仅建立在综合研究报告上时。
避免核心成员的变动，可以保持同理心的流动。
应该至少有一名负责实现的人参与研究工作，至
少有一名负责研究的人参与实现工作。
A
B
这才是服务设计
书籍1.indb 356 2022/10/28 18:43:50
记录有形的输出
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.