November 2022
Intermediate to advanced
544 pages
11h 32m
Chinese
Content preview from 这才是服务设计
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这才是服务设计
点评
“总括论者经常会说这完
全取决于思维方式。要开
放，要善解人意，要提问，
要从‘我不知道’开始，
要边做边学。你怎么称呼
自己都行，但如果你用这
种思维方式，你就是服务
设计思想者……或者更确
切地说，是服务设计实践
者 。”
—— Arne van Oosterom
在我们的 150 名合作者中
，
最受欢迎的定义是
：
“
服务设计可以帮助组织从客户的角度看待服务
。
这是一种设计服务的方法
，
可以平衡客户需求和
业务需求
，
旨在创造无缝和优质的服务体验
。
服
务设计植根于设计思维
，
用有创造力
、
以人为本
的过程来改进服务或设计新的服务
。
服务设计可
以通过各种协作方法来吸引客户和服务交付团
队
，
帮助组织切实
、
全面地了解其所提供的服务
，
从而实现全面
、
有意义的改进
。”
1
—— 由 Megan Erin Miller 通过众包方式定义
1
参阅文章
“
How Many Service Designers Does It Take to Define Service Design?
”。
其他名称
在听一群服务设计从业者讨论术语时
，
不管他
们是不是把自己当成
“
设计师
”，
你都会听到两种对话
。
就像在古生物学家讨论分类学时
，
你会发现
“
分裂
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.