November 2022
Intermediate to advanced
544 pages
11h 32m
Chinese
Content preview from 这才是服务设计
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出连接到
“
高空飞行
”
的战略和目标上
，
以向参与
者表明他们的努力符合组织需要
。
拥有多名主持人可以为主持团队提供一个非常
有价值的工具
，
即主持人可以公开
（
但是以礼貌的
方式
）
表示反对
。
这有助于让比较消极的团队明白
，
对于他们所面对的问题
，
并没有一个清晰的
“
答案
”，
他们本身的投入和主持人的投入同样宝贵
。
10.2.3
团队成员能做主持人吗
人们经常会问
：“
团队成员能做主持人吗
？”
大
多数情况下
，
这似乎很难
。
团队对临时充当主持人
的同事可能会有认同感
，
但如果你是项目中的一员
，
且与项目主题有关联
，
则很难保持中立
。
当你代表
组织的某一部分时
，
别人很难觉得你没有偏见
。
更
重要的是
，
内部主持人在层级结构中有明确的地位，
无法采用外部主持人可以采用的所有策略。
在项目的日常工作中
，
有时出于预算和时间
安排上的考虑
，
只能安排某个团队成员承担主持
工作
。
尽管具有挑战性
，
但做好主持工作并非不
可能
。
看看传统会议流程中的技巧
，
传统会议的
主席就是一个被授予权力的临时角色
。
这是一个
的极佳范例
：
控制议程和时间
，
在其他人都坐着
时站在挂图旁
，
与讨论的问题保持一定距离
，
只
在必要时或特别有价值的情况下才参与内容层面
的讨论
，
或
“
投下一票
”。
担任主持人的团队领导者很难被视为处于中立
位置
，
也很难有效地
“
自降身价
”，
因此想让项目领
导层与主持任务相结合非常困难
。
专家提示
“折中的做法是从组织中
借调一位有经验的主持
人。他们了解组织的文化
和限制，但对项目本身也
能保持中立。因为是同事，
所以可能更容易得到支持，
但边界和职责要定义得非
常清楚。”
—— Ivan Boscariol ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.