January 1994
Beginner to intermediate
400 pages
10h 8m
English
Content preview from 50 Case Studies for Management and Supervisory Training
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Case 42: Shouting for Results
217
Case 42 (continued)
Case Discussion:
Shouting for Results
Summary
Fran Jackson had been Director of Operations for the University Hospital for three years. During
that time, she had made gains in improving the department. She had “cleaned up” the dubious
contracting practices of her predecessor, who had been fired. She had also managed to get the
local chapter of the Hospital Workers Union to approve a new merit pay plan. Fran had worked
on this plan in fits and starts since the start of her employment at the hospital. Under the plan,
supervisors conducted performance appraisals of their employees. The level of the rating and the
employee’s current salary then determined how much of an annual increase the ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.