November 2011
Intermediate to advanced
480 pages
14h 31m
English
book
Architecture and Patterns for IT Service Management, Resource Planning, and Governance, 2nd Edition
by Charles T. Betz
Content preview from Architecture and Patterns for IT Service Management, Resource Planning, and Governance, 2nd Edition
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Author Biography
Charles Betz is Research Director for IT Portfolio Management at Enterprise Management Associates.
From 2005 to 2011, he worked at Wells Fargo as Senior Enterprise Architect and Vice President for IT Portfolio Management and Systems Management. In this role, he guided IT portfolio management and IT service management efforts, as well as consulting broadly across the bank’s $6 billion IT operations regarding process, data, and systems for the “business of IT.”
These efforts included extensive work on IT portfolio management systems; application lifecycle management; the enterprise Configuration Management System; incident, change, and configuration management processes, infrastructure service provisioning and hosting; service ...