November 2011
Intermediate to advanced
480 pages
14h 31m
English
book
Architecture and Patterns for IT Service Management, Resource Planning, and Governance, 2nd Edition
by Charles T. Betz
Content preview from Architecture and Patterns for IT Service Management, Resource Planning, and Governance, 2nd Edition
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Table of Contents
Chapter 1. IT in a World of Continuous Improvement
What Is “Information Technology”?
Chapter 2. Architecture Approach
IT Value chains, streams, and processes
The information architecture of IT management
A Supporting systems architecture for IT management