November 2011
Intermediate to advanced
480 pages
14h 31m
English
book
Architecture and Patterns for IT Service Management, Resource Planning, and Governance, 2nd Edition
by Charles T. Betz
Content preview from Architecture and Patterns for IT Service Management, Resource Planning, and Governance, 2nd Edition
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List of Tables
Table 1-1 IT Enablement Themes and Strategies 22
Table 2-1 Supporting Processes by Value Chain 50
Table 2-2 Major Conceptual Entities in the Business of IT 52
Table 2-3 IT Lifecycle Summary Definitions 57
Table 2-4 Value-Add and Non-Value-Add Statuses of IT Value Streams 60
Table 2-5 IT Process Definitions 68
Table 2-6 Lifecycles Mapped to Functional Homes 78
Table 2-7 IT Function Definitions 89
Table 2-8 Roles and Entities 108
Table 2-9 IT Management Data Definitions 119
Table 2-10 IT Management Systems Definitions 136
Table 2-11 Equivalent Matrix 138
Table 2-12 Matrix of Matrices 139
Table 2-13 Matrix: Lifecycle/Process to Function 140