March 2004
Intermediate to advanced
336 pages
9h 32m
English
IT must start taking positive steps forward if it wants enable of growth, rather than hinder it. Business units are demanding a higher level of service from IT, and CIOs are taking a hard look at how they run their operations, spend their money, and plan for tomorrow. In the long run, CIOs can implement new systems that are expected to radically change IT operations and reduce staff and costs.
Here are some of the symptoms of complexity in IT:
Frequent and reoccurring software crashes of critical applications due to incompatibility of data, files, errors, or network protocols.
Longer timeframes for IT staff to solve the problems in item 1.
A significant increase in IT budgets, including hardware, software, human capital ...