Introduction

IBM has come to the realization that business is entering a new era, an era where customers, suppliers, manufacturers, and every department in the corporation will need tighter integration, and greater information and application requirements to react to the new marketplace. At the other extreme, corporations must deal with limited or reduced spending, and greater review and control over internal budgets. Senior management and shareholders demand lower costs and greater efficiency each year. Speed and time to market are the driving factors. Customers once needed products in a few days or weeks. Now customers frequently require delivery in hours. Whoever delivers the best quality in the shortest possible time scale at the best price ...

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