CMMI for Services: Guidelines for Superior Service

Organizational Process Definition

A Process Management Process Area at Maturity Level 3

Purpose

The purpose of Organizational Process Definition (OPD) is to establish and maintain a usable set of organizational process assets and work environment standards.

In Other Words

OPD is about establishing standard processes and relaying them throughout your organization.

Introductory Notes

Organizational process assets enable consistent process performance across the organization and provide a basis for cumulative, long-term benefits to the organization. (See the definition of “organizational process assets” in the glossary.)

Why Do the Practices in OPD?

You get consistent performance from everyone in your organization because they use the same ...