October 2009
Intermediate to advanced
720 pages
16h 27m
English
A Service Establishment and Delivery Process Area at Maturity Level 3
The purpose of Strategic Service Management (STSM) is to establish and maintain standard services in concert with strategic needs and plans.
The Strategic Service Management process area involves the following activities:
• Analyzing capabilities and needs for services that span multiple customers and agreements
• Establishing and maintaining standard services, service levels, and descriptions that reflect these capabilities and needs