December 2013
Intermediate to advanced
1200 pages
57h 13m
English
Content preview from Environment, Energy and Sustainable Development
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Environment, Energy and Sustainable Development – Sung, Kao & Chen (eds)
© 2014 Taylor & Francis Group, London, ISBN 978-1-138-00053-7
The impact of patient attribution on hospitalized intention
Chao Wang, Wei Li & Yang Yang
School of Business, Sichuan University, Chengdu City, China
Mingchao He
Luzhou Medical College, Luzhou City, China
ABSTRACT: Medical industry is a service industry with high risk, and the crisis may occur at any
time in this industry. The conclusions are as following: person in branched charge is the most important
role in coping with the healthcare service harm crisis; he or she can effectively maintain the patient trust
and intention to the hospital; he patient thinks that the person concerned is irrational to cope with ...