June 2012
Beginner
360 pages
10h 6m
English
Do Have a Service Management Plan
In the long term, you will want to have a way to manage all your public, private, and data center resources as though they were a single unified environment. However, as with any business strategy, you can’t do everything at once. Do decide what is practical to do right away and what you will do over time as technology matures.
Initially, for example, you need to be able to monitor each service that you use for performance and security. Test new service management products and services as they become available so you’re ready when these services are mature enough to support your long-term plan.
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