Key Capabilities in Cloud Service Management
All the players in the cloud management ecosystem have a role to play in ensuring consistent delivery and operation of cloud services. The cloud provider has primary responsibility for the management functions of its cloud service offerings. The cloud consumer needs to monitor the operation of these services with a focus on end-user experience. The cloud broker can act as an intermediary between cloud providers and the cloud consumer to ensure that the cloud consumer has a consistent management view across its hybrid cloud environment.
To effectively manage a hybrid environment requires that all elements of the environment be managed in an automated and standardized way. Therefore, the six primary capabilities that any service provider must include are
Management of customer accounts
Management of provisioning and configuring resources
Management of service catalogs
Management of performance
Management of security
Management of interoperability ...