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Improve Your Marketing to Grow Your Business: Insights and Innovation that Drive Business and Brand Growth
book

Improve Your Marketing to Grow Your Business: Insights and Innovation that Drive Business and Brand Growth

by Hunter Hastings, Jeff Saperstein
September 2007
Beginner
256 pages
5h 49m
English
Pearson
Content preview from Improve Your Marketing to Grow Your Business: Insights and Innovation that Drive Business and Brand Growth

Chapter 5. Measuring Consumer Engagement

• What are the causes and effects of the changed communications paradigm that marketers face?

• What are the best industry standards to measure of the effectiveness and efficiency of customer engagement in this new world?

• How can you calculate effectiveness and efficiency in this new environment?

The “last mile” of driving growth through marketing is the customer engagement process. In the new marketing order, all the rules of the road for this last mile are changing.

Chapter 1, “Open Your Mind to the New Marketing,” placed the “old marketing” view at the top of the old, aging S-curve (see Figure 1.1), where, no matter how much more effort we put in, the returns in improved effectiveness and efficiency ...

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Publisher Resources

ISBN: 9780132331593Purchase book