Chapter 8
Demonstrating Empathy and Emotional Intelligence
IN THIS CHAPTER
Understanding empathy and its role in leadership
Applying empathy to workplace scenarios
Breaking down emotional intelligence
Taking a personal assessment of where you are
Making the business case for greater empathy and emotional intelligence
Applying empathy and emotional intelligence as a leader
I know what you’re thinking. This is where we talk about the mushy stuff — right? Well … sort of.
Empathy and emotional intelligence are often considered soft skills and that language alone makes them sound minor, or less important than expertise or the technical aspects of your job. Soft skills encompass a set of interpersonal, communication, and emotional abilities that are rather intangible and relate to how individuals interact with others. These skills have become increasingly crucial for leaders due to the ...
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