April 2023
Intermediate to advanced
392 pages
11h 42m
English
book
Internal Communication and Employee Engagement
by Nance McCown, Linjuan Rita Men, Hua Jiang, Hongmei Shen
Content preview from Internal Communication and Employee Engagement
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Chapter SixThe Myth of Emotion-Focused Employee Crisis Communication? How Information-Focused Employee Crisis Communication during COVID-19 Pandemic Job Disruption Drives Post-Pandemic Intent-to-Perform and Intent-to-Return in Hospitality Employees
Minjeong Kang
Introduction
Job disruption brought on by internal or external crises can be traumatizing to employees in that job disruption causes job security stress and uncertainties (Koul & Nayar, 2021). Situations that are mainly characterized by uncertainties, such as the COVID-19 global pandemic brought on by the novel coronavirus in 2020 and 2021, have put a lot of strains on hospitality employees (Yu et al., 2021). The hospitality industry and employees have ...
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