O'Reilly logo

IT Service Management Best Practices Using IBM SmartCloud Control Desk by Daniel Wiegand, Leonardo Matos, Aurelien Jarry, Samuel Hokama, Alex Chung, Axel Buecker, Jason Brown, Bo Batty

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Business context
This chapter provides a general business overview for organizations that are seeking advice on how to align IT within the organization.
In a dynamic and globalized economy, where IT has its own agenda, interesting business and marketplace factors have emerged thanks to C-level studies, unraveling how both CIOs and CEOs are now targeting similar objectives.
Never before have organizations found themselves in a more instrumented, integrated, and intelligent world as today, where challenges must have extraordinary solutions. ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required