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IT Service Management Best Practices Using IBM SmartCloud Control Desk by Daniel Wiegand, Leonardo Matos, Aurelien Jarry, Samuel Hokama, Alex Chung, Axel Buecker, Jason Brown, Bo Batty

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IT asset management
This chapter provides an overview of IBM SmartCloud Control Desk capabilities. to help you achieve effective management of the entire IT asset lifecycle from planning through end of life. These capacities help lower cost, mitigate license and regulatory compliance risks, and better align IT with business goals.
The key concepts and use cases describe the extensive list of features that IBM SmartCloud Control Desk provides for IT asset management. These include inventory management, procurement management, contract management, ...

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