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IT Service Management Best Practices Using IBM SmartCloud Control Desk by Daniel Wiegand, Leonardo Matos, Aurelien Jarry, Samuel Hokama, Alex Chung, Axel Buecker, Jason Brown, Bo Batty

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Release management
This chapter provides key concepts on the release management process. It describes how the release management features in IBM SmartCloud Control Desk can help you to manage the implementation of approved complex changes. These include composite changes that must be coordinated across a number of CIs, and mass rollouts of software updates. These types of changes are commonly implemented through releases.
This chapter includes the following sections:

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