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IT Service Management Best Practices Using IBM SmartCloud Control Desk by Daniel Wiegand, Leonardo Matos, Aurelien Jarry, Samuel Hokama, Alex Chung, Axel Buecker, Jason Brown, Bo Batty

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Survey management
This chapter describes the use of surveys on IBM SmartCloud Control Desk to perform customer satisfaction surveys.
This chapter includes the following sections:
10.1 Survey management overview
This overview section introduces the following aspects:
10.1.1 Survey management process
Survey management is not a process in itself in ITIL, but it is ...

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