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IT Service Management Best Practices Using IBM SmartCloud Control Desk by Daniel Wiegand, Leonardo Matos, Aurelien Jarry, Samuel Hokama, Alex Chung, Axel Buecker, Jason Brown, Bo Batty

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Service Provider
The Service Provider Edition is designed to support service as a business. For IT organizations that operate as a profit center, rather than as a cost center, the customers are billed in the form of chargebacks for the assets managed and the services provided. External IT service providers maintain the assets of their customers and provide services to them for a fee.
In each case, the service provider has a number of customers, and has one or more customer agreements with each of them. Periodically, the customers are charged ...

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