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IT Service Management Best Practices Using IBM SmartCloud Control Desk by Daniel Wiegand, Leonardo Matos, Aurelien Jarry, Samuel Hokama, Alex Chung, Axel Buecker, Jason Brown, Bo Batty

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Change management
This chapter provides information about the use and configuration of IBM SmartCloud Control Desk for Service Desk for Change Management. It presents an end-to-end scenario and information about the supporting change applications.
This chapter includes the following sections:
11.1 Change management overview
Change management is the practice of ensuring that all changes to information technology assets ...

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