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IT Service Management Best Practices Using IBM SmartCloud Control Desk by Daniel Wiegand, Leonardo Matos, Aurelien Jarry, Samuel Hokama, Alex Chung, Axel Buecker, Jason Brown, Bo Batty

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Solution overview and deployment strategy
This chapter addresses important aspects of a service management implementation are addressed.
Almost every organization today defines a set of business objectives for their IT operations to hold management and their departments accountable for investments. These investments can help an organization to visualize, control, and automate their current processes and increase its overall efficiency.
This chapter introduces the following concepts to help you understand how IBM SmartCloud Control Desk can ...

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