IT Service Management Best Practices Using IBM SmartCloud Control Desk

Configuration management

This chapter focuses on best practices to populate SmartCloud Control Desk with the necessary data to manage business systems and devices within your organization.

Configuration management focuses on the specific part of a device’s lifecycle when it is supporting the operations of your business. In SmartCloud Control Desk, configuration management provides the following capabilities:

•Control the configuration of logical and physical aspects of a device.

•Define a managed state for each device.

•Audit the consistency ...