Book description
Build customized solutions that fulfil your business requirements using the latest features of Jira 8
Key Features
- Learn how to customize Jira applications to suit your organizational requirements
- Extend Jira's capabilities for custom integrations with other products and services such as Slack and GitHub
- Explore practical recipes for troubleshooting and securing your Jira instances with best practices
Book Description
Jira is a project management tool used widely by organizations to plan, track, and release software. Jira administrators are at the heart of these processes and need to know how to successfully administer and customize Jira offerings. This updated Jira 8 Administration Cookbook demonstrates how to efficiently work with Jira Core and Jira Service Desk.
The book starts with a variety of recipes to help you manage users and workflows. You'll learn how to set up custom forms and capture important data with custom fields and screens. Next, you'll gain insights into the latest email capabilities, which will assist you with everything from managing outgoing email rules to processing incoming emails for automated issue creation. Later, you'll be guided through running scripts to automate tasks, getting easy access to logs, and even working with tools to troubleshoot problems. The book will also ensure you understand how to integrate Jira with Slack, set up SSO with Google, and delegate administrator permissions. Finally, a dedicated section on Jira Service Desk will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with Service Level Agreement (SLA).
By the end of this book, you'll have the skills you need to extend and customize your Jira implementation effectively.
What you will learn
- Learn how to delegate administrator permissions effectively
- Gain insights into integrating Jira with Bitbucket Cloud and GitHub
- Explore ways to collaborate with your internal teams on service requests
- Understand how to add permissions to fields
- Learn how to set up SSO with Google
- Discover how to copy over configuration settings between Jira instances
Who this book is for
This book is for administrators who are looking to customize, support, and maintain Jira for their organizations. A good understanding of Jira's core concepts is a must to make the most out of this book. For certain recipes, some knowledge of HTML, CSS, JavaScript, and basic programming will also be helpful.
Table of contents
- Title Page
- Copyright and Credits
- About Packt
- Contributors
- Preface
-
Jira Server Administration
- Installing Jira for production use
- Upgrading Jira with an installer
- Upgrading Jira manually
- Migrating Jira to another environment
- Setting up the context path for Jira
- Setting up SSL
- Installing SSL certificates from other applications
- Resetting the Jira administrator password
- Importing data from CSV
- Copying configuration settings between Jira instances
-
Customizing Jira for Your Projects
- Setting up different issue types for projects
- Making a field required
- Making the Assignee field required
- Hiding a field from view
- Creating a new field configuration
- Setting up customized screens for your project
- Removing a select list's None option
- Adding help tips to custom fields
- Using JavaScript with custom fields
- Setting default values for fields
- Adding permission to fields
- Creating your own custom field types
-
Jira Workflows
- Setting up different workflows for your project
- Capturing additional information during workflow transitions
- Using common transitions
- Using global transitions
- Restricting the availability of workflow transitions
- Validating user input in workflow transitions
- Performing additional processing after a transition is executed
- Reacting to events coming from outside of Jira
- Rearranging the workflow transition bar
- Restricting the resolution values in a transition
- Preventing issue updates in selected statuses
- Making a field required during a workflow transition
- Creating custom workflow transition logic
-
User Management
- Creating and importing multiple users
- Enabling public user signup
- Managing groups and group memberships
- Managing project roles
- Managing default project role memberships
- Deactivating a user
- Integrating and importing users from LDAP
- Integrating with LDAP for authentication only
- Integrating with Atlassian Crowd
- Setting up a single sign-on functionality with Crowd
- Setting up a single sign-on with Google
- Setting up a Windows domain single sign-on
-
Jira Security
- Granting access to Jira
- Granting Jira System Administrator access
- Controlling access to a project
- Controlling access to Jira issue operations
- Allowing users to control permissions
- Delegating administrator permissions
- Restricting access to projects based on reporter permissions
- Setting up password policies
- Capturing electronic signatures for changes
- Changing the duration of the remember me cookies
- Changing the default session timeout
-
Emails and Notifications
- Setting up an outgoing mail server
- Sending emails to users from Jira
- Sending notifications for issue updates
- Sending notifications with custom templates
- Disabling outgoing notifications
- Creating mail handlers to process incoming emails
- Using email to update Jira issues
- Setting up a project-specific From email address
-
Integrations with Jira
- Integrating Jira with Confluence
- Integrating Jira with other Jira instances
- Integrating Jira with Bamboo for build management
- Integrating Jira with Bitbucket Server
- Integrating Jira with Bitbucket Cloud and GitHub
- Integrating Jira with Slack
- Integrating Jira with Google Drive
- Using Jira webhooks
- Using the Jira REST API
-
Jira Troubleshooting and Administration
- Troubleshooting notifications
- Troubleshooting permissions
- Troubleshooting field configurations
- Running Jira in safe mode
- Importing data from other issue trackers
- Automating tasks in Jira
- Running scripts in Jira
- Switching user sessions in Jira
- Working with Jira from the command line
- Viewing Jira logs online
- Managing shared filters and dashboards
- Jira Service Desk
- Other Books You May Enjoy
Product information
- Title: Jira 8 Administration Cookbook - Third Edition
- Author(s):
- Release date: June 2019
- Publisher(s): Packt Publishing
- ISBN: 9781838558123
You might also like
book
Practical JIRA Administration
If you're familiar with JIRA for issue tracking, bug tracking, and other uses, you know it …
book
Jira 8 Essentials - Fifth Edition
Publisher's note: A new sixth edition, updated with enhanced Jira 8.21 and Data Center features has …
book
Jira 8 Essentials - Sixth Edition
Implement future-proof solutions for all types of teams with Data Center by learning about performance, reliability, …
book
Jira Quick Start Guide
Leverage Jira's powerful task management and workflow features to better manage your business processes Key Features …
