Jira 8 Administration Cookbook - Third Edition

How to do it...

To set up the SLAs, perform the following steps:

1. Browse to the service desk that you want to set up SLAs for.
2. Click on the Project settings option in the lower-left corner of the screen.
3. Select the SLAs option from the panel on the left-hand side.
4. Click on the Create SLA option.
5. Enter a new name for the new SLA:

Before you can create the new SLA metric by clicking on the Create button, you will first need to define how time will be measured:

1. Select the Issue Created option from the Start column.
2. Select the Status: Waiting for customer option from the Pause on column.
3. Select the Entered Status: Resolved option from the ...